Frequently asked
Can you work to our organisation's response-window requirements?
Yes — tell us your target turnaround for reactive repairs and we'll confirm whether we can meet it before accepting the job, rather than after.
Do you provide photo evidence and completion notes for housing association records?
Yes, before/after photos and a written completion note are standard practice on this kind of work and we'll format them for your records if you have a specific template.
Can you quote a standardised spec across multiple similar properties?
Yes — for cyclical maintenance programmes we'll survey the batch and propose one consistent spec so similar property types get a comparable outcome and the budget is predictable.
Do you work with purchase order invoicing?
Yes, we're used to working to a purchase order and multi-property invoicing process rather than a single per-job invoice.
Housing association and managing agent fencing work runs differently to a single homeowner job: multiple properties, purchase orders rather than a single invoice, defect-window commitments, and often a planned maintenance programme running alongside genuinely reactive repairs.
We work with both modes on the same account for several London boroughs' housing stock and understand the reporting and sign-off expectations that come with it.
Reactive repairs and void turnaround
A damaged rear fence or broken gate reported by a resident, or found during a void inspection, usually needs turning around within an agreed response window. We can work to your reporting system's timescales and provide before/after photos and a written completion note for your records.
- Response-window repairs against resident complaints or void inspections
- Before/after photo evidence and written completion notes for your files
- Standardised fence and gate specs where your organisation has a preferred one
- Purchase order and multi-property invoicing handled to your process
Planned programmes across a housing stock
Where boundary fencing is being replaced across a number of properties on a cyclical maintenance plan, we can survey the whole batch, propose a consistent spec (so residents of similar property types get comparable outcomes), and phase installation to fit your budget year.
Communicating with residents
Fencing and gate works at occupied housing association properties need resident notice and reasonable access arrangements. We're used to working within notice periods set by your tenancy management team and keeping disruption to a minimum on occupied sites.
Specification checklist
- 1Confirm your organisation's response-window requirement for reactive repairs
- 2Ask about a standardised fence/gate spec if you manage multiple similar properties
- 3Request before/after photo evidence for your records as standard
- 4Confirm purchase order and invoicing process before work starts
- 5Check resident notice periods required before attending occupied properties